Using Augmented Reality Remote Assist, for example, engineers can easily allow external parties to observe the complex tasks they are performing. These external parties then see the environment from the perspective of the local technician and can provide immediate assistance by marking things in AR or displaying documentation such as PDFs, images, or videos within the local technician’s field of view.

This enables us to ensure that the first person on-site fixes the issue, which in certain industries can save tons in downtime.